Breez AI, a US-Jordanian startup providing a no-code voice orchestration platform, has raised $1.3 million in a pre-seed funding round. Led by Wamda Capital, the investment also included DASH Ventures, FENA Holdings, and other strategic angel investors. This capital will fuel the company's product development and support its global expansion into key enterprise markets.
Addressing a Foundational Infrastructure Challenge
Breez AI is tackling a critical issue where legacy telecom systems, designed for human agents, fail to reliably support modern voice AI applications. This mismatch often results in fragile systems that suffer from dropped calls, high latency, and inconsistent performance. The company argues that bolting advanced AI onto outdated infrastructure is the primary cause of these operational failures.
According to founder Karim Malhas, the challenge is not with artificial intelligence but with the fragmented infrastructure supporting it. Every phone call involves dozens of simultaneous, millisecond-level decisions that current systems struggle to manage effectively. Breez AI aims to provide the missing orchestration layer that has held back reliable voice automation.
A Unified No-Code Solution
The company's solution is a unified, no-code platform that consolidates global call routing, carrier connectivity, and AI processing. This approach eliminates the need for businesses to stitch together multiple disconnected vendors and regional phone networks. By simplifying the underlying complexity, Breez enables a more stable and scalable foundation for voice operations.
This platform empowers enterprises to deploy real-time, natural-sounding Voice AI across their phone operations within minutes. The primary benefits include a significant reduction in call failures, response delays, and missed customer opportunities. Businesses can scale their voice automation capabilities without adding complex engineering or operational headcount.
Strategic Funding and Market Expansion
The $1.3 million pre-seed round provides Breez AI with capital to enhance its platform and accelerate its go-to-market strategy. Led by prominent investor Wamda Capital, the funding also saw participation from DASH Ventures and FENA Holdings. This backing validates the company's approach to solving a persistent enterprise problem.
With the new funds, Breez AI is focusing its expansion on North America and the GCC, where rising call volumes strain existing voice stacks. The company is already running paid proofs of concept designed for thousands of daily calls. It is also forming partnerships with AI and contact-center providers to support deployments in these regions.
Navigating a Competitive Landscape
The investment comes as voice remains the dominant channel for customer service, accounting for about 55% of contact center interactions. The conversational AI market is projected to surpass $23 billion by 2027 as enterprises adopt AI-driven solutions. This trend underscores the significant opportunity for platforms that can improve voice AI reliability.
While the MENA voice AI space is competitive, Breez AI differentiates itself by focusing on foundational infrastructure rather than the AI models. Founder Karim Malhas brings relevant experience from his previous role at IrisGuard, developing mission-critical systems. This background lends credibility to the company's focus on building robust, high-stakes technology.
With its successful pre-seed funding, Breez AI is positioned to address a critical gap in the enterprise technology stack. By focusing on the underlying infrastructure, the company offers a unique solution to make voice AI as reliable as modern software. This investment marks a significant step toward enabling businesses to fully leverage the power of voice automation.