SupportNinja has acquired Aventus, an ecommerce and direct-to-consumer customer experience specialist. The deal creates Aventus by SupportNinja. Aventus has supported more than 100 ecommerce brands.
Two new service lines
Aventus by SupportNinja offers managed AI operations within existing Gorgias or Zendesk environments. It also offers a fully managed customer experience stack. The second option covers platform selection, implementation, AI, human agents, and ongoing optimization.
Ecommerce experience
The combined company brings together platform knowledge and global delivery resources. Aventus specializes in online shopping journeys, customer expectations, and digital commerce platforms. SupportNinja adds proprietary NinjaAI technology, human-in-the-loop AI operations, and its MomentumLabs practice.
What merchants get
The offering helps brands automate routine customer interactions. Human agents can focus on complex conversations that drive sales and loyalty. Customer interaction insights can also inform products, merchandising, marketing, and retention.
The expanded solutions arrive ahead of the holiday shopping season. Ecommerce brands can evaluate the offer as they scale customer experience operations. The launch also comes as companies prepare for 2027.