Montreal-based technology firms Sadie AI and Payfacto have announced a strategic partnership to embed advanced voice ordering into Payfacto's suite of restaurant point-of-sale (POS) systems. This integration supports the Maître'D Classic, Veloce, and Virtuo platforms, enabling businesses to automate phone-in pickup orders. The collaboration aims to streamline operations, minimize errors, and ensure restaurants capture every potential sale without overburdening staff.
Streamlining Restaurant Operations with AI
Phone orders remain a vital revenue stream for restaurants but present significant operational hurdles during busy service times. Staff are often forced to juggle in-person guests with incoming calls, leading to missed opportunities and customer frustration. This manual process can result in long hold times, inaccurate order entry, and a direct impact on the bottom line.
The Sadie AI solution directly confronts these issues by serving as an automated virtual host that answers every call. The AI captures customer orders with high accuracy, provides confirmation, and seamlessly routes the information into the restaurant's POS system. This automation allows on-site teams to remain dedicated to providing excellent service to dine-in customers while maintaining an efficient phone ordering channel.
A Partnership Focused on Innovation and Efficiency
This collaboration unites Sadie AI's specialized voice platform with Payfacto's extensive reach in the hospitality POS sector. Stuart Lachovsky, VP of Partnerships at Sadie AI, emphasized that phone orders are difficult to manage during peak periods. He noted the integration helps operators protect revenue, reduce errors, and guarantee that no customer call is ever missed.
Echoing this, Steven Raymond, Vice President of Sales at Payfacto, highlighted his company's commitment to solving tangible operational challenges. He stated that partnering with Sadie AI enhances their POS offerings with intelligent voice automation that boosts efficiency. This ultimately delivers a superior ordering experience for both restaurant employees and their patrons, reinforcing a shared vision for innovation.
The integration promises immediate benefits without requiring disruptive changes to workflows or investments in new hardware. Operators can expect guaranteed call handling during busy hours, improved order accuracy, and a smoother overall POS workflow. This partnership builds on a previous collaboration focused on voice-activated payments, signaling a deepening technological alliance between the two firms.
Virtuo POS Integration to Debut at RC Show Canada
Industry professionals can witness the technology firsthand at the upcoming RC Show Canada in Toronto, scheduled for March 8-10, 2026. Sadie AI, in collaboration with Maître'D, will showcase a live demonstration of the integration with the Virtuo POS system. The exhibit is designed to illustrate the seamless flow of information from a voice-placed order to back-of-house operations.
Attendees visiting Booth 5031 will see how orders are transmitted in real-time to a Kitchen Display Unit (KDU), highlighting its native functionality. This live setup will provide a clear picture of how the technology streamlines the entire phone ordering process from start to finish. The demonstration aims to prove the solution's capacity to enhance efficiency across both front-of-house and back-of-house functions.
The alliance between Sadie AI and Payfacto marks a significant advancement in applying artificial intelligence within the hospitality industry. By automating a labor-intensive channel, this integrated solution empowers restaurants to enhance revenue, improve service quality, and optimize staff productivity. This partnership addresses a persistent operational pain point and sets a new standard for creating more efficient, customer-centric restaurant experiences.