Omilia, a provider of a self-learning agentic customer experience platform, has successfully closed a $67 million Series B funding round. Led by Expedition Growth Capital, the investment will accelerate the company's global expansion and solidify its North American presence. This capital is earmarked to enhance its enterprise voice AI solutions for large, regulated industries.
Fueling Global Expansion and Market Leadership
The new funding will directly support Omilia's growth strategy, including establishing its first U.S. office in late 2026. This follows a period of significant achievement, where the company expanded its annual recurring revenue tenfold to over $60 million. This impressive growth was accomplished without raising additional equity since its Series A round.
Expedition Growth Capital's decision to lead the round highlights strong confidence in Omilia's market position and technology. Oliver Thomas, the firm's founder, noted that Omilia's platform delivers a significant change in call containment and operational improvement. This endorsement underscores the platform's ability to provide predictable returns and a competitive advantage.
Advanced Agentic AI for the Enterprise
At its core, Omilia's offering is a proprietary agentic Voice AI technology built for complex enterprise environments. The platform demonstrates its scalability by supporting over 200 deployments, including one for a Tier 1 U.S. bank handling over a million calls daily. Its architecture resolves over 50,000 concurrent voice interactions while maintaining sub-second latency.
Omilia specifically targets large, regulated sectors like banking and healthcare that require robust security and compliance. The platform adheres to stringent standards, including FedRAMP, PCI-DSS, SOC 2, and HIPAA. This commitment has attracted major clients like Capital One and Discover, who trust Omilia with their critical customer interactions.
Strategic Momentum and Product Innovation
The company has recently translated significant industry validation into powerful commercial momentum. Omilia announced a strategic partnership with Atento to expand its market reach across the Americas and EMEA. This was followed by prestigious analyst recognition, including top designations from both Forrester and Gartner.
On the product front, Omilia recently launched Lexis, a native generative text-to-speech model featuring ultra-low latency. The company also strengthened its leadership by appointing Armando Trivellato to lead growth in Latin America and Iberia. Dave Ogden also joined as VP of Revenue Operations to bolster the go-to-market team.
The Evolving Contact Center Landscape
This funding arrives as agentic AI transitions from pilot programs to full production within enterprise contact centers. The technology is moving beyond simple scripted chatbots toward autonomous systems that can reason, plan, and act. This shift is driving measurable improvements in call containment, agent productivity, and overall cost reduction.
The enterprise conversational AI market is projected to experience explosive growth, expanding to nearly $50 billion by 2031. Voice remains a crucial proving ground for this technology, where factors like latency and data sovereignty are critical. Omilia's specialized platform is well-positioned to capture a significant share of this expanding market.
With its new $67 million in funding, Omilia is strongly positioned to meet the surging enterprise demand for advanced conversational AI. This investment validates the company's impressive growth and technological leadership in the voice-first customer experience sector. The capital will fuel further innovation and global expansion, transforming customer service operations for more organizations.