KODIF and Cavalry are joining forces to build a post-purchase platform powered by AI agents. The companies also secured additional financing from Bling Capital, SNR, Mistral, and Red Bike Capital. Their total funding now stands at US$19 million.
What each company brings
KODIF has built AI agents that understand customer intent and resolve conversations. Cavalry has built post-purchase infrastructure for returns, tracking, protection, and claims. The combined businesses aim to connect that intelligence with execution.
A growing merchant base
The combined technology is already used by more than 100 consumer brands. Its customers include Dollar Shave Club, Dolls Kill, and Harry's. Other users include Liquid I.V., Ruggable, and Who Gives a Crap.
What the platform does
The platform is designed to handle customer requests after checkout. A shopper can ask for an exchange or report a lost package. The AI agent can check inventory, apply brand policies, and resolve the issue.
The additional financing will support integration of KODIF and Cavalry technologies. It will also help expand the actions AI agents can execute. The companies plan to bring the platform to more consumer brands.