Five9 has agreed to acquire Level AI for about US$325 million in cash. Five9 provides a cloud platform for customer experience. Level AI builds artificial intelligence tools for contact centers.
Deal structure
Five9 will pay from its balance sheet. The board approved the agreement unanimously. The deal is expected to close in 2026.
Company footprint
Level AI serves enterprise customers such as Gusto, Chime, Empyrean, and VistaPrint. Its platform handles more than 1 billion customer interactions each year. Five9 has more than 4,000 customers across over 140 countries.
What customers get
Customers can use Level AI tools as standalone applications or within Five9's Genius CX Platform. The software supports agent assistance, automation, and customer insights across voice and digital channels. It runs on Level AI Latitude, a family of models built for customer conversations.
Five9 and Level AI have worked together since 2022. Level AI applications are currently available through the Five9 CX Marketplace. Five9 will discuss the acquisition during its third quarter 2026 earnings call on November 5, 2026.