London-based Elyos AI has raised a $13 million Series A round as it positions itself at the center of AI-driven transformation for trade and field service businesses. The funding was led by Blackbird Ventures, with participation from Y Combinator and Pi Labs, bringing the company’s total capital raised to $16 million. The round marks a significant milestone for Elyos AI as it scales its technology and prepares for international expansion.
Addressing a Persistent Industry Bottleneck
Trade businesses such as plumbers, electricians, HVAC providers, and fire and security operators form the backbone of the built environment, yet many still rely on manual and fragmented customer operations. Missed calls, delayed responses, and administrative overload often translate directly into lost revenue and strained customer relationships. Elyos AI was founded on the belief that these inefficiencies are not inevitable and can be systematically eliminated with the right technology.
Building AI Agents for Real-World Operations
Elyos AI develops AI-powered customer support agents tailored specifically for the needs of trade and field service companies. These agents handle inbound and missed calls, manage outbound customer communication, coordinate email workflows, and book jobs directly into existing job management systems. Unlike generic chatbots, Elyos’s agents are designed to function like trained front-office staff that operate continuously and integrate deeply into daily workflows.
Founder Vision and Product Philosophy
Co-founder Adrian Johnston emphasizes that the company’s focus is on practical impact rather than abstract AI capabilities. He notes that overwhelming volumes of calls and messages are a direct drain on revenue for trade businesses. Elyos aims to ensure that every customer inquiry is answered promptly and converted into booked work whenever possible.
Early Traction and Customer Impact
Founded in 2023 through the Y Combinator program by Adrian Johnston, Philippa Brown, and Panos Stravopodis, Elyos AI has already gained traction across the UK and other markets. Customers report higher booking rates, faster response times, fewer missed calls, and lower operational overhead after adopting the platform. These outcomes point to tangible efficiency gains rather than incremental improvements.
Customer Validation from the Field
One example is Amax, a London-based fire and security company that adopted Elyos AI to manage its growing call volume. According to Managing Director Tejas Mehta, Elyos AI agents now handle roughly 30 percent of technical calls without human involvement. He describes the platform as essential to operations, noting that the company can no longer imagine working without it.
Investor Confidence and Market Opportunity
Investors backing the round highlight both the size of the opportunity and Elyos’s execution. James Palmer of Blackbird Ventures pointed to the company’s deep understanding of trade businesses and the strong real-world performance of its voice agents. He added that customer enthusiasm and adoption are clear signals of product quality and long-term potential.
A Historically Underserved Sector
Pi Labs Managing Partner Faisal Butt framed the investment within the broader context of the built environment. He noted that trade services represent a multi-billion-dollar industry that has historically lacked modern, purpose-built software solutions. According to Butt, Elyos AI is helping businesses increase revenue, improve customer experience, and operate with leaner teams.
Using Capital to Scale Capabilities
With the new funding, Elyos AI plans to expand its engineering, operations, and go-to-market teams. The company also intends to deepen integrations with leading field service job management systems. In parallel, Elyos is developing new AI agent capabilities across voice, email, and messaging channels while preparing for international expansion in 2026.
As demand for automation accelerates across traditional industries, Elyos AI is positioning itself as a category-defining platform for the trades. The company’s goal is straightforward: ensure every call is answered, every job is captured, and customer experience improves across the board. With fresh capital and growing traction, Elyos AI is betting that AI agents will become a standard part of front-office operations in the built world.