Indian fintech leader Razorpay has unveiled a groundbreaking suite of artificial intelligence tools designed to automate and streamline business financial operations. At its flagship FTX'2026 event, the company launched the world's first Agent Studio and an Agentic Experience Platform, both developed using Anthropic's advanced Claude Agent SDK. This strategic move aims to empower businesses by embedding intelligent agents directly into their payment and banking workflows.
A New Era of AI-Powered Commerce
The newly launched Razorpay Agent Studio is a B2B marketplace and builder platform that provides businesses with a team of specialized AI agents. Each agent is purpose-built to address specific commerce challenges, from recovering failed payments to resolving customer disputes before they escalate. This platform fundamentally shifts financial management from manual oversight to automated, intelligent action.
The studio comes equipped with several production-ready agents designed for immediate impact. These include an Abandoned Cart Conversion Agent, which uses voice interactions to complete sales, and a Dispute Responder Agent that improves win rates. Other key tools are a Subscription Recovery Agent using technology from ElevenLabs and a Cashflow Forecaster to predict liquidity gaps.
Customization and Seamless Integration
A key innovation within the Agent Studio is the "Build Your Agent" feature, a no-code tool that democratizes AI development for businesses. Users can create custom agents by describing their required tasks and rules in plain English, without writing a single line of code. This allows for highly tailored automation that addresses unique operational needs instantly.
To enhance their effectiveness, these AI agents integrate seamlessly with a wide range of business platforms, including Shopify, Shiprocket, WhatsApp, and QuickBooks. This connectivity provides the agents with deeper context and access to broader business data across different systems. Consequently, the agents can make smarter decisions and execute more effective actions on behalf of the business.
Redefining the User Experience
Alongside the Agent Studio, Razorpay introduced its Agentic Experience Platform, an AI-native layer designed to transform user interaction. Built with Anthropic's Claude technology, it replaces traditional dashboards with a conversational interface for managing payment operations. This allows merchants to handle complex tasks through simple, natural-language commands, making financial management more intuitive.
This new platform introduces powerful capabilities that significantly accelerate core business processes. Agentic Onboarding simplifies merchant setup, while automated reconciliation allows finance teams to complete tasks in seconds by uploading financial records. Furthermore, Agentic Integration enables businesses to connect payment infrastructure in under ten minutes using AI coding environments.
Strategic Vision and Industry Impact
Harshil Mathur, Razorpay's CEO, emphasized that businesses now require "intelligence that can act" rather than just more software. He stated that the Agent Studio enables companies to deploy AI that actively monitors revenue, resolves payment issues, and unlocks real-time insights. The ultimate goal is to make financial operations faster, smarter, and more autonomous for businesses.
The collaboration was praised by Irina Ghose, Managing Director of Anthropic India, who highlighted its practical significance. She noted that Razorpay's work with Claude demonstrates how AI agents can effectively address real-world commerce challenges like revenue recovery and dispute resolution. This partnership serves as a prime example of embedding AI into the core operating fabric of a business.
Razorpay's launch of the Agent Studio and Agentic Experience Platform marks a pivotal moment in the evolution of fintech and business operations. By leveraging sophisticated AI from Anthropic, the company is moving beyond simple automation to create an ecosystem of intelligent, autonomous agents. This initiative not only builds upon its earlier explorations into agentic payments but also sets a new industry benchmark for the future of digital commerce.