Vivi Money has demonstrated an Australian first AI activated account to account payment experience over the New Payments Platform. The fintech company showcased how customers can move from a simple conversation to a completed payment using chat or voice commands. This innovation eliminates manual entry of BSBs and account numbers while leveraging real time settlement infrastructure.
Conversational Payments Initiated by Natural Language
In the demonstration shared on LinkedIn, a customer issues an instruction such as send Will 10 dollars. Vivi Money automatically identifies the recipient, presents the destination bank account, and performs verification checks including confirmation of payee. After obtaining explicit customer approval, the payment is executed to an external Australian bank account via the NPP.
The entire process removes the need for users to manually enter BSBs, account numbers, or navigate multiple screens. Vivi Money Founder Will Cormack emphasized that the goal is to help customers move from intent to action. He noted that while sending a payment sounds simple, significant behind the scenes work ensures proper identification and security.
Balancing Automation with User Control
The demonstration emphasizes a careful balance between automation and user control, as the system requests explicit consent before any payment is initiated. Background verification checks, including confirmation of payee and additional security measures, occur automatically before the customer provides approval. This design reflects an emerging industry tension where fintechs strive to reduce friction without removing accountability from the user.
Voice and Chat Initiation Options
Customers have the option to initiate payments using either text chat with Vivi or voice commands spoken naturally. The system is designed to reduce complexity while maintaining user control for these sensitive actions by requesting explicit consent. This dual interface approach makes the financial service accessible across different user preferences and contexts, from hands free driving to quiet environments.
Combining Open Banking Data with AI Analysis
Beyond payments, Vivi Money integrates Open Banking data aggregation and artificial intelligence to analyze a customer’s broader financial ecosystem across multiple institutions. The platform proactively identifies opportunities such as funds sitting in a low interest account and recommends moving them to a higher yield account. Once approved by the customer, Vivi can initiate and execute the transfer on their behalf through the NPP.
Cormack explained that Open Banking provides visibility across a customer’s financial world, AI provides intelligence, and real time payments provide the action. He described the future of financial services as expressing intent and having trusted systems help take action rather than clicking through screens. This approach represents what Vivi calls Agentic Banking, a new category where AI understands financial positions and executes approved actions.
Upcoming Market Launch and Product Suite
The demonstration comes ahead of Vivi Money’s planned market launch, scheduled for next month. The company will offer a digital banking experience featuring a transaction account, an artist designed Visa card, and market leading foreign exchange services. Additional features include high interest savings, eSIM connectivity, bill splitting functionality, and a suite of AI powered financial tools.
These AI powered financial tools are designed to help customers better understand, optimize, and manage their money across connected accounts. The platform aims to position itself as a comprehensive digital banking challenger in the Australian market. With this launch, Vivi Money enters a competitive landscape increasingly shaped by conversational and agentic interfaces and real time payments.
With this demonstration, Vivi Money highlights the emergence of agentic banking where AI moves from recommendation to execution. By combining conversational interfaces, Open Banking data, and real time payment rails, the fintech aims to reduce complexity while keeping customers firmly in control. The upcoming launch positions Vivi as a challenger in the evolving landscape of intelligent financial services and agentic banking.