ZIWO, a UAE-based provider of an Arabic-first AI-powered cloud contact center platform, has secured a strategic growth credit investment from Ajeej Capital. The funding, provided through the Amplify Growth Fund, is earmarked to accelerate the company's expansion across the Middle East and North Africa. This move capitalizes on the increasing enterprise demand for sophisticated, automated customer engagement solutions in the rapidly digitizing region.
Fueling Regional Expansion and AI Innovation
The new capital will be instrumental in scaling ZIWO’s presence in over ten countries throughout the MENA region, a key global market for digital transformation. The company intends to deepen its regional partnerships and enhance integrations with existing enterprise systems. This strategy aims to empower more organizations to adopt advanced AI automation and intelligence for managing high-volume customer interactions with greater efficiency.
A Platform Tailored for the Middle East
ZIWO has distinguished itself with a cloud-native Contact Center as a Service (CCaaS) platform specifically designed for the operational realities of the Middle East. Its core strength lies in its Arabic-first approach, featuring multilingual generative AI that supports multiple Arabic dialects alongside English and French. The platform is built to operate seamlessly within local telecom infrastructure and adhere to regional regulatory frameworks, ensuring compliance and reliability.
The company's purpose-built solution has seen strong regional adoption, now serving a diverse base of over 1,000 customers across more than 20 industries. ZIWO delivers enterprise-grade capabilities, including real-time voice intelligence, automated quality assurance, and predictive analytics. These features are designed to handle the complex, high-volume environments typical of modern contact centers in sectors like retail and finance.
Strategic Partnership and Market Confidence
Leaders from both organizations expressed confidence in the partnership's potential to drive significant growth and innovation in the region. Renaud de Gonfreville, Co-Founder and CEO of ZIWO, highlighted that the investment validates their focus on building region-specific AI technologies. He emphasized that the funds will accelerate innovation in voice AI while maintaining a secure and scalable platform for customers.
Echoing this sentiment, representatives from Ajeej Capital praised ZIWO's impressive market traction and deep understanding of regional requirements. Sharaf Sharaf, Fund Head for the Amplify Growth Fund, noted that ZIWO's scalable platform positions it to build a leading presence in AI-enabled communications. This investment reflects a strong belief in ZIWO's leadership and its ability to deliver substantial value to businesses.
Capitalizing on Digital Transformation
This strategic investment arrives as organizations across the Middle East accelerate their digital transformation initiatives at an unprecedented rate. ZIWO is well-positioned to meet this demand, having already demonstrated remarkable growth with a 6.6x increase in revenue since its Series A funding round. The company's success underscores the growing need for intelligent, cloud-based solutions that can enhance customer communication and operational efficiency.
Ultimately, the collaboration between ZIWO and Ajeej Capital marks a pivotal moment for the cloud communications provider, propelling it into its next expansion phase. This strategic infusion of capital is set to solidify ZIWO’s leadership position within the competitive MENA contact center market. It will also fuel further advancements in AI-driven customer engagement, promising more sophisticated and localized solutions for enterprises across the region.