Digital financial services provider OPay has expanded its physical operations in Nigeria with the inauguration of a new office in Jos, Plateau State. This strategic move is part of the company's ongoing effort to enhance customer accessibility and deepen financial inclusion across the country. The new branch, located at No. 1 Abbatoir Road, aims to provide direct support and bring OPay's services closer to its growing user base in the region.
A Strategic Move for Customer Proximity
The new Jos office is a key component of OPay's national expansion strategy and is now open to walk-in customers. This physical presence provides a direct channel for inquiries and support, enhancing the overall customer experience through personalized assistance. The move is designed to build stronger community ties by making financial services more tangible and accessible for users in Plateau State.
Fostering Community and Business Development
An official launch event on March 25, 2026, gathered local business leaders, merchants, and OPay's senior management for direct engagement. This event underscored the company's commitment to understanding local needs and tailoring its services to the Jos community. The feedback gathered will be instrumental in shaping future product development and strengthening local partnerships.
In his address, Chief Operations and Technology Officer Dotun Adekunle emphasized OPay's customer-centric philosophy and commitment to the region. He stated the office will help the company better understand user needs and continue providing secure financial services. This initiative aims to improve daily life and make digital payments more accessible, especially for underserved communities.
Driving Economic Growth and Financial Inclusion
The establishment of the Jos office is poised to deliver a significant economic boost to Plateau State. It will support local businesses with easier access to digital payment tools while also creating new employment opportunities. This expansion strengthens OPay’s national network and extends its reliable financial services to more Nigerians.
A primary function of the new branch is to bolster support for OPay's extensive network of agents and merchants. The physical hub will facilitate improved service delivery, training, and business development for these crucial local partners. This reinforces the company's mission to empower entrepreneurs and drive financial accessibility at the grassroots level.
A Commitment to Secure and Regulated Services
Since its 2018 launch, OPay has become a leading financial institution focused on technological inclusion. The company is fully licensed by the Central Bank of Nigeria, and customer deposits are insured by the Nigeria Deposit Insurance Corporation. This regulatory framework ensures a secure and trustworthy platform for all users, on par with commercial banks.
The opening of the Jos office marks a significant milestone in OPay's journey to democratize financial services across Nigeria. By combining digital innovation with a physical presence, the company is enhancing customer support and fostering local economic growth. This expansion solidifies OPay's position as a pivotal force in advancing the nation's financial inclusion agenda.