Omilia has appointed Nick E. Delis as chief revenue officer as the conversational AI company seeks to accelerate enterprise expansion across the United States, Latin America, Europe, and Australia. Delis will oversee its global revenue organization, including direct sales, partnerships, channel development, marketing, and go-to-market execution. The appointment comes as Omilia reports growing demand for its self-learning agentic customer experience platform among large organizations.
A Broader Commercial Mandate
In his new position, Delis will coordinate revenue strategy across Omilia’s priority markets and build a more integrated commercial operation. His remit extends beyond enterprise sales to partner-led growth, market development, and campaigns designed to turn interest in voice AI into long-term customer relationships. Omilia said the appointment will support expansion in regions where earlier voice automation systems have often failed to meet enterprise expectations.
Experience Across Technology and Customer Operations
Delis brings more than two decades of experience in enterprise technology, business process outsourcing, and software-as-a-service sales. He most recently served as global chief commercial officer at Atento, where he directed commercial strategy for the company’s augmented AI portfolio. Before that, he spent more than 13 years at Five9 and ultimately became senior vice president of international and strategic sales.
At Five9, Delis helped lead expansion across North America, Europe, Latin America, and the wider Europe, Middle East, and Africa region. Earlier in his career, he held senior roles at Konica Business Technologies, Daycom Systems, and Nextiera, where he served as president. That background gives him experience managing international sales organizations, channel networks, and large enterprise accounts.
Scaling Enterprise Voice AI
Omilia describes its platform as a self-learning agentic customer experience system designed to automate interactions while improving through continued use. Its portfolio includes voice and chat agents, authentication tools, fraud prevention technology, agent assistance, workforce management, and drive-through automation. The company serves industries including finance, insurance, utilities, retail, automotive, travel, healthcare, government, and quick-service restaurants.
The appointment reflects a broader shift in conversational AI, with enterprise buyers placing greater emphasis on measurable performance rather than demonstrations or limited pilots. Delis said the commercial opportunity now centers on showing organizations how voice AI can operate reliably at scale while supporting efficiency, customer experience, and revenue generation. His comments indicate that Omilia will focus its sales strategy on proven outcomes and deployments suited to large institutions.
Omilia Highlights Commercial Proof Points
Omilia co-founder and chief executive Dimitris Vassos said the company needed a leader who had built revenue organizations with similar international complexity. He cited Omilia’s reported processing volume of three billion calls annually and $1.2 billion in documented savings for a single customer as evidence of commercial impact. Vassos also said the platform has delivered containment improvements that consistently exceed results achieved through previous enterprise automation systems.
These figures were presented by Omilia as proof that its technology can support high-volume customer service environments. Delis will be expected to turn those claims into wider adoption, deepen strategic partnerships, and strengthen the company’s position in competitive enterprise markets. His appointment places global revenue leadership under one executive as Omilia aligns product momentum with a coordinated international growth strategy.
By appointing Delis as chief revenue officer, Omilia is reinforcing its commercial leadership as enterprise interest in advanced voice and customer experience automation increases. His experience at Atento and Five9 is expected to support the company’s efforts to scale sales, partnerships, and market execution across several high-growth regions. The appointment’s success will depend on Omilia’s ability to convert its operational results into sustained customer expansion and recurring enterprise revenue.