Melbourne-based startup Support Fusion has successfully closed a US$700,000 pre-Seed funding round to enhance its collaboration platform for the IT services industry. The company, founded by Greg and Steve Rudakov, addresses the integration challenges between managed IT service providers and their enterprise clients. The round, led by Func Ventures and Exhort Ventures with support from Antler, will fuel team growth, AI development, and US market expansion.
Bridging the IT Service Management Gap
Support Fusion tackles a significant disconnect between the internal IT ticketing systems used by enterprises and the external tools relied upon by their service providers. CTO Steve Rudakov explained that the platform synchronizes work across disparate systems like ServiceNow and ConnectWise without requiring costly custom integration projects. This provides both parties with a unified and consistent view of service delivery, eliminating common operational friction and manual data entry.
The real-world impact of this problem was highlighted by investor Ryan Spillane, CEO of 360 Consulting and a veteran MSP operator. He recalled a client scenario that required an on-site engineer dedicated solely to keeping tickets synchronized between two different systems. This firsthand experience with the inefficiency and cost of the issue underscored the immediate need for Support Fusion's solution and prompted his investment.
Strategic Investment and Market Validation
The pre-Seed round attracted "smart money" from both venture capital and experienced industry leaders, validating the company's targeted approach. Alongside the lead investors, the round included three service provider executives: Biagio LaRosa, Ryan Spillane, and Toby Alcock. These individual investors, who have directly faced the problems Support Fusion solves, will also contribute their deep industry expertise to guide product development.
In just nine months, the company has demonstrated significant market pull, according to CEO Greg Rudakov. The platform already boasts over 10 connectors for major systems like Jira, Zendesk, and Autotask, covering a majority of co-managed IT environments. Rudakov noted that unsolicited demand from US and UK customers confirmed the problem was universal, providing a clear signal to accelerate growth.
A Roadmap for Growth and AI Innovation
The new capital is earmarked for strategic growth in three core areas: building out the go-to-market and alliances team, expanding AI-focused engineering, and establishing a customer success presence in the United States. This targeted investment strategy is designed to accelerate customer acquisition and support the company's growing international client base. The focus on AI aims to further automate and streamline complex integration processes for all users.
While pursuing rapid innovation, the company remains committed to enterprise-grade security and reliability. Steve Rudakov emphasized that the team is investing in achieving ISO 27001 and SOC2 certifications to meet global enterprise expectations. This commitment ensures that as the platform scales, it maintains the robust foundations necessary for handling sensitive client data and critical workflows securely.
Investor Federico Quaia of Exhort Ventures noted the increasing importance of integration in an AI-driven world, stating it becomes more critical, not less. He explained that as autonomous workflows become common, the need for data consistency, auditability, and control grows stronger. Quaia believes Support Fusion is positioned to provide the essential infrastructure that ensures service delivery remains reliable across organizations.
This $1 million pre-Seed funding marks a pivotal moment for Support Fusion, providing the resources to address a well-defined and costly problem in the IT services industry. With strong backing from both venture capital and industry veterans, the company is poised to expand its global footprint. The strategic focus on AI development and enterprise security will be key to capturing the growing market for seamless IT collaboration.