Risotto, an AI-native help desk provider, has launched its Autonomous IT Engineer, expanding its platform beyond routine employee support into more complex IT operations. The new system is designed to investigate unfamiliar technical problems, analyze system information, recommend fixes, and carry out approved actions. Risotto says the product can also turn successful resolutions into reusable workflows, reducing the need for engineers to repeatedly handle similar issues.
Moving Beyond Basic IT Automation
Many enterprise IT automation systems are effective at handling straightforward requests such as password resets, account access, and other common Tier 1 issues. More complicated cases often require human engineers to investigate logs, understand the surrounding context, identify the underlying cause, and manually implement a solution. Because those fixes are frequently handled as individual tickets, the knowledge gained from resolving them is not always converted into automation that can be reused later.
Risotto is targeting this gap by positioning its Autonomous IT Engineer as a system capable of taking on more advanced Tier 2 support work. Rather than depending entirely on predefined workflows, the platform can examine real-time user context and technical data to investigate issues it has not previously encountered. Human approval remains part of the process before certain actions are executed, allowing IT teams to retain oversight of more sensitive changes.
Building Reusable Workflows From Resolutions
A central feature of the new product is its ability to transform successful troubleshooting processes into repeatable workflows. Once an issue has been diagnosed and resolved, Risotto can capture the steps involved and convert them into a reusable runbook for similar future cases. The approach is intended to help automation coverage expand over time instead of remaining limited to workflows configured during the initial deployment.
The platform also allows users to describe desired automations through natural language without manually constructing each workflow. Risotto can connect those workflows with external systems through APIs and Model Context Protocol endpoints, enabling actions across an organization's existing software stack. It can additionally examine historical support tickets to identify recurring issues that may be suitable for automation.
Expanding Into Proactive IT Operations
Beyond responding to employee requests, Risotto is extending the platform toward scheduled and event-driven IT operations. Organizations can use the system for workflows such as employee onboarding, recurring system checks, and other processes that do not need to begin with a support ticket. This gives IT teams the ability to automate operational tasks proactively while maintaining human involvement where approval or judgment is required.
The platform can also generate live-data dashboards and reports without requiring separate business intelligence or engineering work. These dynamically generated resources are intended to give IT teams faster access to information related to systems, workflows, and operational activity. By combining investigation, workflow creation, reporting, and execution, Risotto is seeking to position the product as a broader automation layer for internal enterprise operations.
Enterprise Adoption and Performance
Risotto says its technology is already used by companies including Gusto, Instacart, Docker, Retool, ThoughtSpot, Jobber, Patreon, Ironclad, Hazel Health, and Fundrise. According to the company, customers typically see first-response times below four seconds, while automated resolution rates generally range from 20% to 60% of support tickets. Risotto also says its platform can automate as much as 70% of Tier 1 requests, although performance can vary depending on an organization's environment and support workload.
Aron Solberg, CEO and co-founder of Risotto, said the company's focus is increasingly on the operational workflows that remain difficult for conventional help desk automation to address. He said the Autonomous IT Engineer is designed not only to resolve complex issues but also to convert those resolutions into tools that can be used again. Risotto is backed by investors including Bonfire Ventures, 645 Ventures, and Y Combinator, alongside angel investors with backgrounds at companies including Dropbox, HelloSign, and Gusto.
The launch reflects a broader effort to move enterprise IT automation beyond basic ticket deflection and toward systems capable of investigating and resolving more complicated operational problems. By turning completed support work into reusable automation, Risotto aims to reduce repetitive escalations while allowing IT teams to preserve oversight of important actions. If the platform can maintain strong resolution rates as workflows become more complex, the Autonomous IT Engineer could help enterprises reduce support bottlenecks while expanding automation across their internal systems.