HUMAIN, a PIF company delivering full-stack artificial intelligence capabilities globally, has expanded its engagement with EY, a global leader in professional services, to develop Saudi Arabia's first AI-native business process outsourcing service. The initiative will combine HUMAIN's AI infrastructure and agentic platform with EY's global transformation expertise. The goal is to help enterprises adopt AI-native operating models that integrate intelligent agents, automation, advanced analytics, and human expertise.
Strategic Scope of the Engagement
The expanded service agreement positions HUMAIN to deliver a new category of AI-enabled business services from Saudi Arabia to international markets. EY will support the development and commercialization of HUMAIN's solutions while providing functional expertise, industry knowledge, and go-to-market capabilities. HUMAIN will contribute the underlying AI technologies, infrastructure, and agentic ecosystem that power next-generation enterprise services.
Building an AI-Native Operating Model
The initiative is designed to move AI beyond isolated workflows and into complete end-to-end business processes that support more integrated decision-making. By embedding intelligent agents, automation, and advanced analytics across operations, organizations can reduce operational complexity, improve productivity, and respond more quickly to changing market conditions. The approach also allows enterprises to accelerate digital transformation while leveraging their existing technology investments and avoiding unnecessary system replacements.
Executive Perspectives on the Partnership
Tareq Amin, Chief Executive Officer of HUMAIN, said AI is redefining what enterprises are capable of, not just how they operate. He emphasized that the engagement with EY is building a new operating model where intelligent agents, automation, and human expertise work as one. Amin added that HUMAIN ONE is turning AI from a tool into the operating layer of the enterprise and is being built and deployed at scale from Saudi Arabia to the world.
Raj Sharma, EY Global Managing Partner for Growth and Innovation, said EY is committed to building a comprehensive portfolio of AI solutions for HUMAIN that helps organizations realize enterprise value at scale. He noted that competitive advantage will come from how AI is applied with trust, expertise, and confidence rather than from the technology alone. Sharma added that this next phase will help organizations reimagine operations, accelerate resilient transformation, and realize lasting enterprise value.
Regional and Global Ambition
Abdulaziz Al-Sowailim, EY MENA Chairman and CEO, said EY is bringing the full depth of its professional expertise to strengthen and enhance HUMAIN ONE as it evolves. He highlighted capabilities across finance, audit, tax, and advisory services as central to this shared goal. Al-Sowailim added that the service agreement is rooted in supporting HUMAIN's vision and ambition for AI-powered business transformation.
Commercialization and Delivery Approach
Under the expanded engagement, EY will provide functional and industry knowledge that helps HUMAIN commercialize its AI solutions across key enterprise markets. HUMAIN will lead the delivery of underlying AI technologies and agentic capabilities that support integrated operational models. Together, the organizations intend to create a scalable service offering that combines intelligent systems with professional services to improve efficiency, decision speed, and growth opportunities.
The Continued Evolution of HUMAIN ONE
The broadened engagement builds on an existing relationship between the two organizations and supports the continued evolution of HUMAIN ONE, HUMAIN's integrated agentic AI platform. HUMAIN ONE is designed to help enterprises deploy AI-enabled workflows, intelligent agents, and advanced automation across multiple business functions. The focus remains on integrating AI capabilities into end-to-end business processes rather than isolated tasks or disconnected pilots.
The collaboration between HUMAIN and EY signals a meaningful step toward AI-native enterprise services anchored in Saudi Arabia and scaled globally. By combining advanced AI infrastructure with professional services expertise, the engagement aims to create operating models that are more efficient, intelligent, and responsive. As organizations pursue AI transformation, the initiative offers a practical path from pilot projects to enterprise-wide value creation.