Duck Creek Technologies, a provider of intelligent core systems for the insurance industry, has announced its acquisition of Send Technology Solutions Ltd. Send is a prominent developer of an AI-native underwriting orchestration engine for the commercial and specialty insurance markets. This strategic combination creates a comprehensive agentic solution that unifies core insurance operations with intelligent underwriting workflows across the entire policy lifecycle.
A Strategic Move to Unify Underwriting
Many insurers struggle with disconnected underwriting processes, fragmented submission data, and limited visibility into risk appetite and portfolio performance. The merger of Duck Creek and Send directly addresses these challenges by creating a more cohesive operating model. This integration connects submission intake, triage, risk assessment, quoting, and policy issuance into a single, streamlined workflow.
By bringing these two platforms together, insurers can empower their underwriters to act with greater speed, consistency, and confidence. The unified system provides a holistic view of risk and performance, helping to turn underwriting complexity into clearer decisions. This ultimately supports more profitable growth by improving risk selection and operational efficiency.
Enhancing Efficiency and Profitability
The integration is poised to deliver measurable improvements for insurance carriers, building on Send's established track record. Send's underwriting platform has already enabled insurers to achieve up to a sevenfold increase in quoting speed and a 65% reduction in product launch times. These efficiencies are critical in today's competitive market.
Hardeep Gulati, CEO of Duck Creek, emphasized that underwriting has become a top priority for insurers seeking to manage complex risks and improve profitability. He described the acquisition as a "game changer" that combines core operations and underwriting orchestration within a trusted AI experience. This synergy is designed to translate directly into measurable business value and a stronger competitive advantage.
Integrating Agentic AI for Intelligent Operations
This acquisition builds upon Duck Creek's recently launched Agentic AI Platform, which allows insurers to deploy, manage, and govern AI agents across the insurance lifecycle. The platform will extend and accelerate Send's underwriting orchestration capabilities. It embeds insurance-native agents and core system connectivity directly into the underwriting process.
This advanced technological foundation will provide carriers with greater speed, control, and impact when deploying AI in their underwriting operations. The shared vision is to augment underwriters with powerful tools, not replace them. Both companies stress that AI must be delivered with transparency, governance, and trust to be effective.
Leadership and Future Integration
Under the new structure, Send will continue to be available as a standalone underwriting orchestration engine, ensuring it can integrate with all core systems. The platform will also benefit from continued investment and deeper integration with Duck Creek's Intelligent Insurance Cloud. This approach provides flexibility for existing and future clients.
To ensure a smooth transition and continued leadership, Send's CEO and Co-Founder, Andy Moss, will join Duck Creek as the General Manager of Underwriting. Moss stated that joining Duck Creek creates an opportunity to bring Send's vision to a broader global market. He reiterated the shared goal of helping insurers achieve faster decisions and more profitable growth.
In conclusion, the acquisition of Send Technology by Duck Creek Technologies represents a significant advancement in the insurance technology sector. By creating a unified platform that integrates core systems with an AI-driven underwriting engine, the combined entity is set to redefine end-to-end underwriting. This strategic move positions the company to offer insurers a powerful solution for navigating complexity and achieving sustainable, profitable growth.